Terms, Delivery & Returns

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the http://premierplantsgroup.co.uk website and Premier Plants of Ledsham Ltd. (“us”, “we”, or “our”).

1                 INTRODUCTION

1.1    What do these terms cover –

This agreement applies as between you, the User of this Website and Premier Plants of Ledsham Ltd, the owner of this Website. Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these Terms and Conditions, you should stop using the Website immediately.

No part of this Website is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer, and our acceptance of that offer is deemed to occur upon our sending a dispatch email to you indicating that your order has been fulfilled and is on its way to you.


2.1    Who we are –

We are Premier Plants of Ledsham Limited a company registered in England and Wales (“we”, “us”, “our”).  Our company registration number is 110433867 and our registered office and trading address is at Premier Plants of Ledsham, Ledsham Lane, Ledsham, CHESHIRE, CH66 0NB.

2.2 How to contact us –

You can contact us by phoning our centre and a member of our team will be happy to help – 0151 347 4808 or in writing via our website contact form at  http://premierplantsgroup.co.uk/contact-us/.  Please note all queries may take up to two working days to be dealt with.  WORKING DAYS ARE Monday – Friday. Saturday & Sunday are not working days.

2.3 How we may contact you.  If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

3.0 – Ordering and purchases.

3.1             How we will accept your order –

Your order has been accepted once you have received an email confirmation of acceptance. Upton acceptance a contract will come into existence between you and us.

3.2             If we cannot accept your order –

If we are unable to accept your order, we will inform you of this and refund any monies that you have paid in respect of the order.  An order decline might be due to the following reasons: we cannot meet your delivery requirements or delivery address. The product might be out of stock because of unexpected limits on our resources which we could not reasonably plan for. Lastly, we have identified an error in the price or description of the product

3.3             Your order number –

Upon ordering from our website, you will be assigned an order number which you will received within our order acceptance email. It is important that you don’t mistake or lose your order number as this will help us find your order whenever you contact us about your order.

3.4             We only sell to the UK –

Please note this website only promotes of our products in the UK. We do not deliver to addresses outside the UK.

4               Purchases

4.1 If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your full name, address, telephone number, email address and payment details.

5.0       Products

5.1       Products may vary from their pictures – Whilst every effort has been made to ensure that all images, graphics and descriptions of goods available from Premier Plants of Ledsham Ltd correspond to the actual goods received by the customer, we are not responsible for any variations from these descriptions unless there is liability for mistake due to negligence on our part and refers only to variations of the correct Goods purchased, not different Goods altogether.

5.2       Product selection – In some circumstances customers may be required to select their required size of goods that they are purchasing, we do not take responsibility for wrong size selected.

6.0       Pricing  –

All pricing information on our website is correct at the time of going online. We reserve the right to change prices and alter or remove any special offers when we require to. However, if a price change occurs during the period between an order being placed and Premier Plants of Ledsham Ltd processing that order and taking payment, you will be contacted prior to your order being processed with details of the new price.

7.0       Order changes –

7.1       Your rights to make changes –

If you require to make a change to your order, please contact us via the contact information we have provided in section 2.2 of these Terms and Conditions. Once you have spoken to a member of our team, we will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

7.2       Our rights to make changes –

We reserve the right to make a change or changes as we (in our sole discretion) deem necessary in regard of the products. For example, we may find changes that may materially affect your order and will provide you with the opportunity to cancel your order before we dispatch it.

8                DELIVERY

8.1             Delivery costs –

Our delivery costs will be clearly displayed on our website.

8.2             Delivery Times –

During the order process we will let you know when we will deliver the products to you.

8.2.1         If we cannot deliver the products for a particular time on a delivery date and the products may be delivered at any time on a particular delivery date.  This will not be earlier than ** am but will be before ** pm.  If you do require a delivery to be on a certain date we will try our very best to arrange this for you but please be aware this isn’t always possible.

8.2.2           When you become responsible for the products.  Products will be your responsibility from the time we deliver the products to the address you gave us or you collect them from us, where collection is agreed.

8.3             Delivery delays – There might be possible delays with your order that are out of our control. If your order is delayed due to the reasonings we are not responsible for that said delay. If your order is delayed by an event outside our control, then a member of our team will contact you as soon as possible to let you know of this delay and our team will take the necessary steps to (but shall not be limited to):

  1. Adverse weather, including but not limited to: ice, flooding, severe winds, fog, snow, etc.
  2. Civil disturbances, including but not limited to: acts of terrorism, riots, etc.
  3. Road closures;
  4. Failures in telecommunication and power systems, including breakdowns or failures of plant and machinery (including vehicles), etc.;
  5. Default of suppliers, delivery agents, service providers, etc.;
  6. Industrial action of any kind; and
  7. Any other event of any nature beyond our reasonable control.

8.4             If you are not at the delivery location when the products are delivered, or you do not allow us access to deliver the products or you have not provided true details of your access point.

8.4.1     If no one is available at the address listed within your order confirmation to take to take delivery of the products or if there is not sufficient access to your property to deliver the products as arranged and described during the order acceptance and delivery arrangement in section (8). These reasonings may cause the delivery to not be successful. If we are unable to deliver you might be charged additional costs. Please also beware if, despite our reasonable efforts, we are unable to contact you or re-arrange an alternative delivery method then we may end the contract and paragraph (*) will apply.

8.4.2     Our company does use large goods couriers to deliver our products therefore it is your responsibility to notify us in writing at least 48 hrs before the proposed delivery date of any access problems to your nominated delivery address.

8.4.3     If, on receipt of such notification set out in paragraph (8.4.1) we or our courier (in our or their sole discretion) deem that delivery to your nominated delivery address is not possible, then we reserve the right to end the contract.  Provided we have received sufficient notice you will be eligible for a refund.

8.5             When you own products –

You own products once we have received payment in full and the products have been delivered to you.

8.6             What will happen if you do not give required information to us.

We may need certain information from you so that we can supply the products to you, for example, information regarding access issues to the property you have provided as your delivery address.  If so, this will have been outlined in our order acceptance confirmation email to you, or elsewhere in the ordering process.  If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and paragraph *** will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result.  We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information, we need within a reasonable time of us asking for it.

8.7       Reasons we may suspend the supply of products to you.

We may have to suspend the supply of a product to:

8.7.1 Problems occur relating to the produce i.e. weather damage or disease or similar.

8.7.2 product changes requested by you or notified by us refer to paragraph 7.0

8.8          Your rights if we suspend the supply of products.

We will contact you in advance to tell you we will be suspending supply of the product. If we do have to have to suspend a product, we will contact you with the next steps we will either off you a delayed delivery date or a product replacement or we will cancel the order and refund any sums you have paid in advance for the product in respect of the period after you end the contract.

8.9         Pallets and packaging.

Majority of our products will come in Packaging and/or on pallets. The packaging and pallets will be left with you at your delivery address. Neither will our company or our delivery agents will be responsible for disposing of pallets or packaging.  Neither our drivers nor delivery agent’s drivers will be responsible for unloading the products from any pallets used. The products may be delivered by our or our delivery agents unloading the pallets by the curbside of your delivery address, or other nearby location, following their being removed from the delivery vehicle.  In some circumstances our delivery agents may (if they are able) unload the pallets to another location if agreed with you at the time of delivery, but we cannot guarantee that this will be possible. Please note our delivery agents will not under any circumstances unload in an area that requires them to navigate over gravel, grass, or other moveable surface.

8.10        Signatures.

All orders require a signature on delivery.

9.0       Collections

– If you wish and have selected to collect the goods from our premises (Premier Plants of Ledsham Ltd, Ledsham Lane, Ledsham, CHESHIRE CH66 0NB). Please call 0151 347 4808 and arrange with a member of our team a collection time.

10.0 Content

– All Content included on our Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Premier Plants of Ledsham Ltd or our affiliates or other relevant third parties. Such Materials are protected by applicable United Kingdom and International intellectual property and other laws. When using/ viewing Premier Plants Ltd Website you may not reproduce, copy, distribute or store any text or imagery unless you seek our written permission to do so.

11.0 Links To Other Web Sites

– Our Service may contain links to third-party web sites or services that are not owned or controlled by Premier Plants Group Ltd.


12.0 Privacy

Premier Plants Group Ltd. has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Premier Plants Group Ltd. shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

Use of the Website is also governed by our Privacy Policy which is incorporated into these Terms and Conditions. You can view our Privacy Policy, here. We also use Cookies on our website to not only improve your experience but also to help us with analytical information to improve your future experiences, please view our Cookie Policy here. We do not store credit card details nor do we share financial details with any 3rd parties.


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